Tag Tools

Customer strategy & marketing

Build you sales and marketing depth and range of experience in the following areas:

  • Customer insights and segmentation
  • Product and category management
  • Pricing
  • Sales and channel effectiveness
  • Marketing and brand strategy
  • Customer experience
  • Loyalty

And, apply an outside-in perspective to the above in order to achieve profitable growth.

 

The customer wheel

Customers are the source of real growth, and “customer-centric” businesses build a virtuous cycle called the “customer wheel.”

wheel_image_callout

The customer wheel: Six elements of the virtuous cycle

  1. Insights and segmentation
    1. Customer segmentation
    2. Customer insights
    3. Needs analysis
  2. 2. Value proposition
    1. Product and category management
    2. Pricing
    3. Branding
  3. 3. Customer acquisition
    1. Sales and channel effectiveness
    2. Marketing and effectiveness
  4. 4. Customer experience [Service Operations]
    1. Customer service
    2. Call center management
    3. Store/branch/channel experience management
  5. 5. Share of wallet
    1. Cross-sell
    2. Up-sell
    3. Usage marketing
  6. 6. Customer loyalty
    1. Engagement
    2. Loyalty and retention
    3. Promoter system

At the hub of the sales wheel, a company looks to return: “More profit per customer; and then out-invests [maneuvers] competitors to grow…”

Seven dirty secrets of data visualization

Visualization is the new ‘must-have’ element in project proposals and personal portfolios, and startups like Platfora, Datameer, and ClearStory Data and Chartio are raising millions for analytics platforms with browser-based visualisation interfaces. “Click” and read on…