{"id":2105,"date":"2020-06-01T12:00:22","date_gmt":"2020-06-01T16:00:22","guid":{"rendered":"http:\/\/markkirkwood.com\/?p=2105"},"modified":"2020-06-01T08:01:10","modified_gmt":"2020-06-01T12:01:10","slug":"restarting-work-safely-and-under-control","status":"publish","type":"post","link":"https:\/\/blog.markkirkwood.com\/?p=2105","title":{"rendered":"Restarting Work Safely and Under Control"},"content":{"rendered":"<div id=\"section-0\" class=\"container-text\">\n<div class=\"grid-row\">\n<div class=\"grid-column\">\n<div class=\"text-panel\">\n<div class=\"rtf\">\n<p><span class=\"practice-tag-title\">June 1, 2020 | BCG | RELATED EXPERTISE: <\/span><a class=\"practice-tag\" href=\"https:\/\/www.bcg.com\/capabilities\/operations\/default.aspx\">OPERATIONS<\/a>,\u00a0<a class=\"practice-tag\" href=\"https:\/\/www.bcg.com\/capabilities\/people-organization\/default.aspx\">PEOPLE &amp; ORGANIZATION<\/a><\/p>\n<p>As companies emerge from lockdown, they are striving to ensure the safety of their people and the continuity of their operations. And they want to do both cost-effectively and with an eye toward transformation and renewal. For most companies, returning to yesterday\u2019s version of work is not a recipe for success, and restarting the business may not happen all at once. (See Exhibit 1.)<\/p>\n<\/div>\n<\/div>\n<div class=\"antn-rail\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"9-247345-0\" class=\"container-media-mod\">\n<div class=\"grid-row\">\n<div class=\"image-gallery-carousel image-gallery-carousel--single-image noSlideNav noIndicator noShare\" data-bcg-module=\"carousels\" data-share-form=\"\/sharePage\/Restarting Work - Ex 1?pageUrl=https%3A%2F%2Fon.bcg.com%2F2WNcy2A\" data-share-uri=\"https:\/\/on.bcg.com\/2WNcy2A\" data-share-id=\"9-247345\">\n<div class=\"carousels slick-initialized slick-slider init-finished hasFirstImageLoaded isRefreshed\">\n<div class=\"slick-list draggable\" aria-live=\"polite\">\n<div class=\"slick-track\" role=\"listbox\">\n<figure class=\"image-gallery panel slick-slide slick-current slick-active\" tabindex=\"0\" role=\"option\" data-share-shortenurl=\"https:\/\/on.bcg.com\/2X7GKnS\" data-zoom=\"https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-01_tcm-247342.png\" data-share-image=\"https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-01_tcm-247342.png\" data-share-caption=\"Restarting the Economy Will Require a Delicate Dance\" data-slick-index=\"0\" aria-hidden=\"false\" aria-describedby=\"slick-slide00\"><picture data-image-config-name=\"InfographicsCT\"><source srcset=\"https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/w_1440,q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-01_tcm-247342.png, https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/w_2880,q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-01_tcm-247342.png 2x\" media=\"(min-width: 768px)\" \/><source srcset=\"https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/w_768,q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-01_tcm-247342.png, https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/w_1536,q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-01_tcm-247342.png 2x\" media=\"(min-width: 320px)\" \/><img srcset=\"https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/w_320,q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-01_tcm-247342.png, https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/w_640,q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-01_tcm-247342.png 2x\" alt=\"Restarting the Economy Will Require a Delicate Dance\" \/><\/picture>\n<div class=\"zoom icon-archetype_zoom\"><\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"section-1\" class=\"container-text\">\n<div class=\"grid-row\">\n<div class=\"grid-column\">\n<div class=\"text-panel\">\n<div class=\"rtf\">\n<p>Although most companies will need to tailor their return to their specific culture and context, a five-pronged approach has proven to be effective. (See Exhibit 2.) We have used this approach successfully in many manufacturing industries, and it can be quickly broadened to encompass the service economy and white-collar work.<\/p>\n<\/div>\n<\/div>\n<div class=\"antn-rail\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"9-247347-1\" class=\"container-media-mod\">\n<div class=\"grid-row\">\n<div class=\"image-gallery-carousel image-gallery-carousel--single-image noSlideNav noIndicator noShare\" data-bcg-module=\"carousels\" data-share-form=\"\/sharePage\/Restarting Work - Ex 2?pageUrl=https%3A%2F%2Fon.bcg.com%2F2WNcy2A\" data-share-uri=\"https:\/\/on.bcg.com\/2WNcy2A\" data-share-id=\"9-247347\">\n<div class=\"carousels slick-initialized slick-slider init-finished hasFirstImageLoaded isRefreshed\">\n<div class=\"slick-list draggable\" aria-live=\"polite\">\n<div class=\"slick-track\" role=\"listbox\">\n<figure class=\"image-gallery panel slick-slide slick-current slick-active\" tabindex=\"0\" role=\"option\" data-share-shortenurl=\"https:\/\/on.bcg.com\/2TmEzfg\" data-zoom=\"https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-02_tcm-247343.png\" data-share-image=\"https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-02_tcm-247343.png\" data-share-caption=\"A Five-Pronged Approach to Restarting\" data-slick-index=\"0\" aria-hidden=\"false\" aria-describedby=\"slick-slide10\"><picture data-image-config-name=\"InfographicsCT\"><source srcset=\"https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/w_1440,q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-02_tcm-247343.png, https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/w_2880,q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-02_tcm-247343.png 2x\" media=\"(min-width: 768px)\" \/><source srcset=\"https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/w_768,q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-02_tcm-247343.png, https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/w_1536,q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-02_tcm-247343.png 2x\" media=\"(min-width: 320px)\" \/><img srcset=\"https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/w_320,q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-02_tcm-247343.png, https:\/\/boston-consulting-group-res.cloudinary.com\/image\/fetch\/w_640,q_auto,f_auto\/http:\/\/image-src.bcg.com\/Images\/Restarting_Work_Safely_200518-02_tcm-247343.png 2x\" alt=\"A Five-Pronged Approach to Restarting\" \/><\/picture>\n<div class=\"zoom icon-archetype_zoom\"><\/div>\n<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"section-2\" class=\"container-text\">\n<div class=\"grid-row\">\n<div class=\"grid-column\">\n<div class=\"text-panel\">\n<h3>LEADERSHIP, PEOPLE, AND WORKFORCE MANAGEMENT<\/h3>\n<div class=\"rtf\">\n<p>Companies cannot win the fight unless their people\u00a0<a title=\"Leadership in the New Now\" href=\"https:\/\/www.bcg.com\/publications\/2020\/leadership-post-covid-19.aspx\">trust their leaders<\/a>\u00a0and are comfortable with the risks of returning to work. Companies in Asia, and increasingly in Europe, have been building a new work model that employees have embraced. This new model has three primary components:<\/p>\n<ul>\n<li>Protection and hygiene considerations, including the availability of personal protective equipment, employee support and information, daily health monitoring, and smart tools<\/li>\n<li>Social distancing protocols\u2014including split shifts and staggered start times\u2014and enforcement<\/li>\n<li>New organizational and operational approaches that consider employee readiness to return to work, remote work, and new staffing requirements<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"section-3\" class=\"container-text\">\n<div class=\"grid-row\">\n<div class=\"grid-column\">\n<div class=\"text-panel\">\n<h3>SUPPLY CHAIN AND DEMAND MANAGEMENT<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"9-247348-3\" class=\"pullquote-container container-text\">\n<div class=\"grid-row\">\n<div class=\"grid-column inset-left\">\n<div class=\"rtf\">\n<p>In the early days of the crisis, companies understandably focused on\u00a0<a title=\"Building the Bionic Supply Chain\" href=\"https:\/\/www.bcg.com\/publications\/2020\/building-bionic-supply-chain.aspx\">fortifying their supply chains<\/a>. This was a necessary but partial piece to the puzzle. Now they\u00a0must start to balance supply, logistics, and uncertain demand. For many companies, demand is likely to return slowly and differently from before, with implications for supply chains and transportation networks. In the new reality, managing supply and demand encompasses three elements:<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"section-4\" class=\"container-text\">\n<div class=\"grid-row\">\n<div class=\"grid-column\">\n<div class=\"text-panel\">\n<div class=\"rtf\">\n<ul>\n<li>Demand and production planning that is built heavily around scenarios, new potential sales channels, and asset and workforce availability<\/li>\n<li>Supplier and material availability that considers the liquidity of suppliers, the possibility of supporting them during the recovery, and continual monitoring<\/li>\n<li>Inbound and outbound logistics that ensure flexibility of storage space, transportation networks, and stock levels<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"section-5\" class=\"container-text\">\n<div class=\"grid-row\">\n<div class=\"grid-column\">\n<div class=\"text-panel\">\n<h3>SITE AND OFFICE MANAGEMENT<\/h3>\n<div class=\"rtf\">\n<p>Companies have one chance to get the return to work right. That is only a slight exaggeration. If they do it unsafely, they will jeopardize employees\u2019 health, the company\u2019s brand and goodwill, and possibly their existence. Two key initiatives need to be in place:<\/p>\n<ul>\n<li>Site management (including maintenance and office services) and a timeline to ensure safe access to offices and plants (including common areas, such as cafeterias)<\/li>\n<li>Asset management to ensure that the right equipment, backup plans, and monitoring systems are in place<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"section-6\" class=\"container-text\">\n<div class=\"grid-row\">\n<div class=\"grid-column\">\n<div class=\"text-panel\">\n<h3>COMPLIANCE MANAGEMENT<\/h3>\n<div class=\"rtf\">\n<p>Governments have a legitimate role in monitoring and regulating the economy\u2019s restart in order to ensure employee health and safety. In many Asian markets, for example, governments lifted and then restored restrictions in response to flare-ups of the virus. Trade unions, worker councils, and other social partners also have an interest in the restart. To ensure that operations resume smoothly, companies should do the following:<\/p>\n<ul>\n<li>Raise the profile of regulatory affairs in order to avoid delays, comply with new and changing rules, and take advantage of the availability of public support and subsidies.<\/li>\n<li>Collaborate with unions, councils, and other representative bodies on flexible working models, including modified shift work and remote options.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"section-7\" class=\"container-text\">\n<div class=\"grid-row\">\n<div class=\"grid-column\">\n<div class=\"text-panel\">\n<h3>COMMUNICATIONS MANAGEMENT<\/h3>\n<div class=\"rtf\">\n<p>The best restart plans will surely fail if they are not clearly communicated to employees and all relevant stakeholders. Communications management is one of the primary tasks of leadership, and it needs to take a multipronged approach:<\/p>\n<ul>\n<li>Employees should have access to communications on timelines, safety protocols, and health measures, both at home and at work, and workers should be kept up to date as plans change.<\/li>\n<li>External stakeholders, including suppliers, customers, governments, and communities, should also receive relevant communications.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"section-8\" class=\"container-text\">\n<div class=\"grid-row\">\n<div class=\"grid-column\">\n<div class=\"text-panel\">\n<div class=\"rtf\">\n<hr \/>\n<p>The novel coronavirus presents novel management challenges as work resumes. But many of the elements of a safe and controlled return to work are not entirely unfamiliar\u2014the stakes are just higher. With so much at risk, it is crucial for companies to get the return to work right, for the health of the employees and for the sake of the business in the short and long terms.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>June 1, 2020 | BCG | RELATED EXPERTISE: OPERATIONS,\u00a0PEOPLE &amp; ORGANIZATION As companies emerge from lockdown, they are striving to ensure the safety of their people and the continuity of their operations. And they want to do both cost-effectively and with an eye toward transformation and renewal. For most companies, returning to yesterday\u2019s version of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2105","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/blog.markkirkwood.com\/index.php?rest_route=\/wp\/v2\/posts\/2105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.markkirkwood.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.markkirkwood.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.markkirkwood.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.markkirkwood.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2105"}],"version-history":[{"count":0,"href":"https:\/\/blog.markkirkwood.com\/index.php?rest_route=\/wp\/v2\/posts\/2105\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.markkirkwood.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2105"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.markkirkwood.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2105"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.markkirkwood.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}