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Operational resilience. Resilient organizations maintain robust production capacity that can both flex to meet changes in demand as well as remain stable in the face of operational disruption, all without sacrificing quality. They also fortify both their supply chains and delivery mechanisms to maintain operational capacity and the provision of goods and services to customers, even […]

Reputational resilience. You are what you do. Resilient institutions align their values with their actions, with their words. A wide range of stakeholders—from employees to customers to regulators to investors to society at large—increasingly looks to hold firms accountable in a range of ways, spanning from their brand promise to their stance on environmental, social, and

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Few executives have faced the challenge of leading a company through an inflationary spike like today’s. Lessons from strong leaders and bold action can help top managers make the decisions that only they can make. Setting a clear direction, aligning the organization, managing stakeholders, and serving as “motivator in chief.” Where will customers see value

In the post-pandemic world, successful supply chains will find a balance among three imperatives: agility, efficiency, and resilience. While cost remains a concern, the past two years have exposed the vulnerabilities in over-indexing on efficiency. But building resilience to withstand whatever shocks come next requires an investment that may be at odds with an efficiency-first

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