Sales as a function is at the start of a quiet revolution, and it is being driven by several factors:
- the broader availability of information
- a more aggressive lean-forward approach to purchasing
- higher expectations for enterprise quality software [CRM, ERP, etc.] experiences
- more process-driven tactics are being utilized to running sales teams
So, when customer behavior, customer expectation, and internal management processes are all in flux, it’s a very interesting time to be in sales. And, as a meditation teacher once said, ”Chaos should be regarded as extremely good news.”