Some measurement frameworks (e.g., what other companies are measuring), and some key beginning questions executives must answer: Are we satisfying our customers? Are we satisfying our shareholders? Are we satisfying our stakeholders? What is happening to our customer base? Is our company strategy working? Are our individual strategies thereto being properly executed? Are we serving […]
Performance management continued… Read More »
A KPI [Key Performance Indicator] starting point: Recent management philosophy has pointed to the realization of the importance of customer focus and customer satisfaction [in any business]. Both are leading indicators…, as: if customers are not satisfied, they will eventually find other suppliers that will meet their needs. Therefore, poor performance on these key baseline
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DropKey Encryption Read More »
Re: “poor fortunes:” Managements often fail to appreciate the size of the challenges they face. Competition is fiercer than expected and markets change. Further complicating matters are investors who often want results more quickly than companies can deliver. The line between success and failure is a thin one.
Poor fortunes—some common themes… Read More »
This is the template that I have used for several years—I have scrubbed it and made it generic for this post: XYZ’S WEEKLY STAFF MEETINGS [w/ DIRECT REPORTS] Why weekly? Want firsthand update on the business Business conditions warrant it Assure alignment Share what’s going on so you can do your job and gain full
A sample staff meeting template w/ protocols, purpose, etc. Read More »
“The key benefit [of Getting Things Done] is freedom — freedom from the sources of distraction and stress; and freedom to focus, engage, and create from a positive, clear space.” —David Allen [on the essence of Getting Things Done] To that end…, I have simplified my e-mail [holding folder] filing system down to three main file
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