Some measurement frameworks (e.g., what other companies are measuring), and some key beginning questions executives must answer:
- Are we satisfying our customers?
- Are we satisfying our shareholders?
- Are we satisfying our stakeholders?
- What is happening to our customer base?
- Is our company strategy working?
- Are our individual strategies thereto being properly executed?
- Are we serving our customers and stakeholders effectively?
- Are we operating efficiently?
- Are our stakeholders contributing what they should?
- Are we developing the abilities we need to execute our strategies?
Start with the above to chart/find the path to business success. Axis is available to elaborate on the finer points, as this list is just offered as an overview…